Delete your MotionHive account.
Last updated: October 18, 2026.
This page explains how to delete your MotionHive account, run by HIVECRAFT S.R.L., and what happens to your information afterwards. It covers both deleting your whole account and deleting only part of your data while keeping the account. MotionHive is the app published on Google Play and the App Store, and the website at https://motionhive.fit.
1. Delete your account
In the MotionHive mobile app, go to your account and choose Delete account at the bottom. We email you a code to confirm the request is yours, and you confirm it in the app.
You can also send an email to contact@motionhive.fit from the address you use to sign in, with the subject "Delete my account".
Writing from your own sign-in address is how we confirm the request is really yours. If you signed up with Google or Facebook, use the email address attached to that account. If you can no longer access that mailbox, write to us anyway and we will ask you for another way to prove the account is yours.
We confirm by email when we receive your request, and again once the deletion is done. You do not need to give a reason, and we will not try to talk you out of it.
2. How long it takes
If you delete your account in the app, we deactivate it as soon as you confirm. If you write to us, we deactivate it within 72 hours of confirming your request. Either way you stop appearing to other people straight away, and we permanently erase your personal information within 30 days.
Until then, you can sign in and keep your account. Subscriptions, bookings and groups that ended when you asked to delete it stay ended.
Backups are kept on a rolling schedule and are overwritten within 90 days. Until a backup rolls over, your information may still exist inside it, isolated and not used for anything.
3. What gets deleted
Everything below is permanently erased:
- Your account: name, email address, password, phone number, city and country, profile photo and profile handle.
- Any Google, Facebook or Apple sign-in linked to your account.
- Your coach profile, if you have one: biography, specialisations, experience, social links and venues.
- Your workout history: logged workouts, sets, personal records and any notes you wrote.
- Training programs and routines you created, and programs assigned to you.
- Your group memberships.
- Your messages, and your relationships with coaches or clients.
- Your saved payment details. These are held by Stripe, not by us, and we ask Stripe to delete them too.
4. What we have to keep, and for how long
Romanian law requires us to keep some records even after you leave. We keep only these, we do not use them for anything else, and they are deleted when the period below ends.
| What | How long | Why |
|---|---|---|
| Invoices and payment records, including the name and amount on them | 5 years after the end of the financial year | Romanian accounting and tax law |
| A record that your account was deleted, and when | 3 years | Proof that we honoured your request |
| Records tied to an open dispute, chargeback or legal claim | Until it is resolved | Defending or settling the claim |
Content you posted in a group stays visible to that group, but it is anonymised: your name and photo are removed, so it is no longer linked to you. Sessions you booked stay in the coach's records the same way, as a place with no name on it, and the ones still to come are cancelled. If you want a specific post or comment removed as well, tell us and we will delete it.
5. Delete some of your data, keep your account
You do not have to delete your whole account to remove information. Email contact@motionhive.fit and tell us what you want removed. The same 30-day timeline applies.
People most often ask us to delete their workout history, their posts and comments, their messages, their coach profile while keeping the account, or their profile photo. Anything else you can name, we will look at.
You can also edit or remove most of this yourself inside the app, under your profile, without writing to us at all.
6. Get a copy before you go
Deletion cannot be undone, and we cannot bring your training history back afterwards. If you want to keep it, ask us for a copy of your data before you delete your account, and we will send it to you.
If you coach, download the invoices you need for your accounts first. You have to keep them, and you can no longer open them in MotionHive once your account is erased. You can still ask us for copies.
7. If something goes wrong
If we have not replied within 30 days, or you are not happy with how we handled your request, you can complain to the Romanian data protection authority, ANSPDCP, at dataprotection.ro.
Our contact details: HIVECRAFT S.R.L., Soporului, nr. 8C, bl. C, sc. 2, et. 1, ap. 58, Cluj-Napoca, Cluj 400482, Romania. Email contact@motionhive.fit.